Senior Fraud Deterrence Analyst
Scotiabank is an international bank offering personal, business and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets services. Its clients include individuals, businesses, corporations, institutions and investors across Canada, the United States, Mexico, Latin America, Europe and Asia Pacific.
About Scotiabank
Scotiabank, also known as The Bank of Nova Scotia, provides a broad range of financial products and services, including deposit accounts, credit cards, lending, mortgages, insurance, investments, wealth management, private banking, corporate and investment banking, capital markets, foreign exchange, financing, advisory services and transaction banking. The organization serves personal banking customers, small and mid-sized businesses, commercial clients, corporate and institutional clients, and investors through its global network.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You detect and prevent suspected fraud by reviewing alerts, investigating unusual account activity, documenting findings, communicating outcomes, identifying emerging fraud patterns, recommending detection-rule changes, and escalating complex or time-sensitive cases. You work in a hybrid environment supporting clients across Canada during an evening Wednesday-to-Sunday shift.
Requirements
- Post-secondary education or at least 2 years of relevant banking experience
- Banking experience, with fraud or commercial experience considered an asset
- Understanding of retail, small business, and commercial banking activities and practices
- Superior verbal, written, and electronic communication skills
- Knowledge of banking delivery channels, products, benefits, and services
- Working knowledge of Microsoft Office and Outlook
Responsibilities
- Prioritize information requests and escalate issues to the Supervisor
- Analyze and investigate fraud cases and alerts
- Review customer account information, account history, bank statements, and cheques
- Contact customers, branches, business lines, and relevant external partners during investigations
- Identify potential fraud trends and emerging fraud patterns
- Refer unusual or fraudulent incidents to applicable stakeholders
- Record recommended actions and update case management systems
- Communicate findings to stakeholders and case outcomes to customers
- Terminate problematic customer relationships when necessary
- File Unusual Transaction Reports when required for AML compliance
- Recommend changes to fraud detection rules
- Escalate incidents and alerts that cannot be completed within defined SLAs
