Senior Forward Deployed Engineer AI Agent
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop, deploy, and optimize AI agents for customers. You will integrate external systems, gather requirements, run demonstrations and proofs of concept, coordinate implementations, advise customers on architecture and security, and use deployment feedback to improve product capabilities.
Requirements
- Software development
- Consulting
- Machine learning
- Forward deployed engineering
- Python
- Golang
- Large language model
- Prompt engineering
- Agent framework
- Function calling
- Retrieval-augmented generation
- AWS
- GCP
- Azure
- DevOps
- CI/CD
- Containerization
- Monitoring
- API
- Webhook
- Data pipeline
- Project management
- A/B testing
Responsibilities
- Develop, configure, deploy, and optimize AI agents
- Build integrations with APIs, databases, and CRMs
- Optimize agent performance and troubleshoot enterprise issues
- Gather technical requirements and translate business needs into solutions
- Conduct demonstrations and proofs of concept
- Define milestones, implementation plans, and delivery coordination
- Provide product and engineering feedback from deployments
- Advise customers on architecture, security, scalability, and AI-agent adoption
Benefits
- Medical benefits
- Flexible vacation time
- Paid parental leave
- Equity
Hiring Process
Initial resume review → self-paced CoderPad technical assessment → conversational interview rounds.
