Senior Customer Partner Success Manager
Ripple provides crypto and blockchain solutions for enterprises, enabling global financial entities to move, manage, and tokenize value. They focus on improving existing financial systems through partnerships and regulatory compliance, with products used in over 50 countries.
About Ripple
Ripple is an enterprise blockchain and crypto solutions company that aims to enable the world to move value as seamlessly as information moves today. Their mission is to build breakthrough crypto solutions for a world without economic borders. Using blockchain technology, Ripple facilitates global financial institutions, businesses, governments, and developers to move, manage, and tokenize value, thereby unlocking greater economic opportunity. The company works within existing financial systems to improve them, partnering with customers to streamline infrastructure and collaborating with regulators to ensure solutions are secure and compliant. Ripple's products are in commercial use by hundreds of customers across more than 50 countries, helping them expand into new markets, access liquidity solutions, and generate crypto-enabled revenue streams. They also support developers by providing tools for building on the XRP Ledger, a fast and sustainable public blockchain. Ripple’s payments, custody and stablecoin solutions empower financial institutions to integrate blockchain and digital assets into their business in a simple, secure, compliant way—all in one place. From instant payments to asset tokenization, blockchain and crypto are happening right now, across the world. It’s happening to suppliers, to retailers, to exchanges, to currencies, to sectors, to industries, to markets, and to global businesses. And it’s happening with Ripple.
Skills
About the Role
You'll be instrumental in driving the success of Ripple's clients and partners in South Africa and across Africa. You will develop payment and digital asset custody solutions, scale volume, and cross-sell other Ripple products and services such as RLUSD adoption. Bringing your expertise in web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. You'll work closely with cross-functional teams including Business Development, Engineering, and Legal to deliver exceptional solutions and create outcomes where everybody wins.
Requirements
- 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
- Fluency in English, with French a bonus
- Demonstrable understanding of multi-stakeholder management in complex environments
- Solid understanding of blockchain technology, crypto markets, digital asset custody models and cross-border payments infrastructure
- Experience working in or with African financial markets is highly preferred
- Excellence in building and managing relationships in cross-functional, global teams
- Excellent interpersonal skills and experience in coaching others
- Highly self-motivated, proactive, and comfortable operating in a remote, distributed, fast-paced environment
Responsibilities
- Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs
- Serve as an advisor and Ripple advocate with customers, enabling them to experience the potential of Ripple and participate in developing new solutions
- Develop strategic account plans, manage contract renewals, and identify and lead cross-sell opportunities
- Lead all aspects of customer-facing delivery responsibilities for business and technical work-streams alongside Ripple's Customer and Partner Engineering team
- Serve as the voice of Ripple's customers within the organization, ensuring feedback and insights are disseminated and acted upon
- Drive collaboration across virtual execution teams composed of Product, CP, Sales, Business Development, Finance, Marketing, and Legal, and customers' project and business teams
Benefits
- Professional development budget
- Flexibility on in-office days
- Bi-weekly all-company meeting with Leadership Team
- Team offsites, team bonding activities, and happy hours
- Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days to rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies and family planning benefits
- Catered lunches and fully-stocked kitchens with premium snacks/beverages