Senior Backend Software Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and improve platform components for new product requirements. You will develop reusable and tested systems, own customer-facing deliverables, analyze technical trade-offs, and optimize design for latency, throughput, reliability, and cost.
Requirements
- Bachelor’s degree in Computer Science or a related field
- 10+ years of relevant experience
- Experience designing and maintaining APIs using gRPC, REST, and WebSocket
- Experience handling high-throughput, low-latency real-time audio or video streaming data
- Experience with database schema design and query optimization
- Experience deploying containerized applications with Kubernetes
- Experience with AWS, GCP, or Azure
Responsibilities
- Build and continuously improve platform systems for product requirements
- Develop high-quality, reusable, and well-tested system components
- Analyze technical trade-offs and own customer-facing deliverables
- Optimize platform design for latency, throughput, reliability, and cost
- Demonstrate engineering best practices
- Grow technical ownership of significant product and platform areas
Benefits
- Equity