Senior Associate, Fraud Management

Skills

About the Role

You will direct complex fraud investigations, analyze transaction patterns, conduct interviews, and render final verdicts. You will triage high-risk alerts, execute risk containment measures, support financial institutions and customer support escalations, prepare regulatory reports, audit case records, identify emerging fraud typologies, improve detection workflows, and guide Associates.

Requirements

• Minimum of 2–3 years of hands-on experience in fraud operations, anti-financial crime, risk management, or payments processing within fintech, banking, or non-banking financial institutions (NBFIs).
• Bachelor’s Degree in Business Administration, Business Management, Finance, Economics, Communications, Criminology, or a related field.
• In-depth working knowledge of the Anti-Money Laundering Act (AMLA), BSP regulations, and the regulatory framework surrounding fintechs and NBFIs in the Philippines.
• Experience handling high-value fraud cases, transaction pattern analysis, evidence gathering, and structured fraud interviews.
• Experience using fraud monitoring tools, case management systems, and data analytics tools to detect fraud patterns.
• Strong prioritization skills to manage dynamic caseloads and contingencies in a fast-paced, highly regulated environment.
• Exceptional written and verbal communication, critical thinking, attention to detail, and cross-functional stakeholder management skills.

Responsibilities

• Direct and manage end-to-end complex fraud investigations, analyze transaction patterns, conduct subject interviews, and render final verdicts.
• Lead the triage of high-risk monitoring alerts, review internal fraud escalations, and synthesize findings into action plans for senior management.
• Oversee and execute risk containment measures, including account locks, holds, transaction reversals, and unlocks.
• Support external bank referrals, partner financial institutions, and complex Customer Support escalations involving compromised accounts and financial crimes.
• Prepare, review, and file reports and regulatory documentation in accordance with reporting deadlines and internal guidelines.
• Collaborate with Compliance, Legal, Risk, Product, Operations, and financial institutions to resolve systemic fraud issues.
• Audit case management records and case logs to maintain documentation, evidence-gathering, and operational accuracy standards.
• Identify emerging fraud typologies and system gaps, and recommend improvements to fraud detection tools, rules, and workflows.
• Guide Associates on investigative techniques and tool usage.