Senior Agent Customer Service French Speaker
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
Maintainer signals as of 8/12/2026
Investors
Projects
About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You handle customer inquiries and issues in French and English through email, chat, and voice. You collaborate with internal and external stakeholders, explain products in customers' preferred languages, maintain partner relationships, and escalate unresolved issues to Level 2 or supervisors.
Requirements
- Diploma in finance, customer service and relations, linguistics, crypto-related studies, or a related field
- At least 1 year of experience in language-related roles
- Translation
- Interpretation
- Localization
- Spoken and written French
- English proficiency
- Multilingual support
- Interpersonal skills
- Problem-solving
- Time management
- CRM tools such as Zendesk
- MacOS
- Lark
- Microsoft Office
- G-Suite
- Cryptocurrency knowledge
- Fintech knowledge
Responsibilities
- Handle customer inquiries and issues through email, chat, and voice
- Collaborate with product managers and marketing teams
- Address customer complaints and feedback
- Explain company products in customers' preferred languages
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2 or supervisors
Benefits
- L&D programs
- Education subsidy
- Team building programs
- Company events
- Wellness allowances
- Meal allowances
- Comprehensive healthcare schemes for employees and dependants
