Senior Account Analyst

Skills

About the Role

You will investigate fraud, account takeover, dispute, chargeback, and other suspicious account activity. You will manage and document risk tickets, communicate clearly with customers, escalate complex cases, identify fraud trends, improve detection workflows, and mentor junior analysts.

Requirements

• Excellent written and verbal communication skills.
• Ability to manage a high caseload of risk investigations accurately and consistently.
• Sound discretion and independent judgment for complex risk issues.
• 3+ years of experience in fraud investigation, account risk, or trust and safety operations.
• Ability to identify fraud trends and recommend workflow improvements.
• Experience mentoring or guiding junior analysts.
• Analytical judgment and evidence-based decision-making.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Respond to and analyze risk-related tickets in accordance with standard operating procedures.
• Investigate account activity involving credit card fraud, account takeovers, disputes, and chargebacks.
• Identify and escalate complex or suspicious account activity.
• Document and track risk-related tickets in the ticketing system.
• Maintain knowledge of fraud, abuse, and account-verification protocols.
• Collaborate with cross-functional teams to resolve risk-related issues.
• Identify emerging fraud patterns and share findings to strengthen detection and prevention.
• Recommend improvements to fraud-detection workflows.
• Mentor and support junior Account Analysts.

Benefits

• Annual medical insurance stipend.
• 9 company-paid holidays.
• Generous leave policy.
• One month of paid sabbatical every five years.
• Annual anniversary bonus.
• Internet reimbursement.
• Fitness membership reimbursement.
• Company-paid Wellable subscription.