Scaled Support Specialist
30 minutes agoSeniorSalary: 115K - 175KUnited StatesRemoteFull TimeCustomer SupportJobs by OpenRouter
OpenRouterVisit OpenRouter website
AI model gateway and marketplace offering a unified API to access, route, and manage models from multiple providers.
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About OpenRouter
OpenRouter provides developers and businesses with a single, OpenAI-compatible API for hundreds of AI models. It supports provider failover, routing for price, latency and reliability, plus enterprise controls and observability.
Skills
About the Role
You will diagnose complex API issues across LLM providers, reproduce bugs, analyze logs and traces, and deliver verified fixes or workarounds. You will communicate clearly with developers, identify recurring support patterns, deepen your knowledge of routing and billing systems, and turn customer feedback into product improvements.
Requirements
- 4+ years of experience in technical support, developer support, solutions engineering, or a similar role
- API fluency
- Proficiency in Python or TypeScript
- Excellent written communication
- AI and LLM knowledge
Responsibilities
- Diagnose and resolve complex technical issues across the API and LLM providers
- Reproduce bugs across SDKs, languages, frameworks, and authentication configurations
- Analyze logs, headers, and request traces to identify root causes
- Document reproduction steps, hypotheses, fixes, and workarounds
- Respond to developer inquiries through email, Discord, and GitHub
- Translate technical root causes into clear explanations
- Identify support patterns and advocate for documentation and API improvements
- Develop expertise in routing, fallback behavior, rate limiting, streaming, and billing
- Identify systemic issues and communicate product feedback
Benefits
- Equity
