Quality Assurance Lead
Tide is a UK business-banking fintech for small and medium enterprises (tide.co), a Speedinvest portfolio company.
About Tide
Tide is a UK financial-technology company providing business banking and financial services to small and medium enterprises (tide.co). It is a portfolio company of Speedinvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the Quality Assurance function for Member Operations across the UK and Europe. You will develop QA strategy, lead and motivate the team, define metrics and audits, analyse quality data, improve processes, build reporting dashboards, implement innovative QA methods, and partner with operational and business teams.
Requirements
- Experience leading and developing high-performing teams
- QA methodologies expertise
- Customer experience and continuous improvement experience
- Experience in fintech, financial services or regulated sectors
- Business case development
- Coaching and leadership skills
- Analytical skills
- Excel and SQL experience
- Understanding of KPIs
- Stakeholder management skills
- Communication and influencing skills
- Understanding of the small business market
Responsibilities
- Develop and execute the QA strategy
- Embed a member-focused mindset across quality teams
- Build, develop and motivate the support function
- Set performance metrics and track team performance
- Develop and implement QA methodologies
- Establish quality metrics and audit schedules
- Provide feedback to team leaders
- Analyse QA data and identify systemic issues
- Research and implement innovative QA tools and technologies
- Optimise capacity planning
- Centralise quality data from multiple systems
- Develop dashboards and reporting frameworks
- Partner with Member Operations and wider business teams
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Personal L&D budget
- Additional health and dental insurance
- Mental wellbeing platform
- Snacks, light food and drinks in the office
- WFH equipment allowance
- Stock options