Professional Services Program Manager
GitLab is an AI-powered DevSecOps platform that unifies the entire software development lifecycle into a single application. It helps development, security, and operations teams to collaborate and deliver software more efficiently, with security integrated at every step. The platform is trusted by millions of users and a majority of the Fortune 100.
About GitLab Inc.
GitLab is a comprehensive, AI-powered DevSecOps platform that streamlines the entire software delivery process by unifying the development lifecycle into a single application. It integrates source code management, CI/CD, security, and monitoring to help teams build, secure, and operate software more efficiently. Key features include automated security scans built into the development pipeline and AI-driven tools like GitLab Duo for code suggestions and chat, which enhance developer productivity. GitLab serves a diverse client base, from startups and open-source projects to large enterprises, including over half of the Fortune 100. The platform aims to reduce complexity, accelerate delivery cycles, and strengthen security and compliance for its users.
Skills
About the Role
You will lead complex, multi-workstream professional services engagements for strategic customers from planning through delivery. You will create delivery methodologies, roadmaps, milestones, and program structures; manage risks, budgets, forecasts, and stakeholder expectations; lead change management; and coordinate with Engagement Managers and Delivery Managers to support successful customer outcomes.
Requirements
- Experience leading complex programs with interdependent projects, stakeholders, and timelines
- Program planning, forecasting, reporting, and delivery-metrics communication
- Ability to manage long-term budgets, schedules, risks, and dependencies
- Working knowledge of agile and project-management approaches
- Experience building customer relationships and partnering with Engagement Managers, Architects, and delivery teams
- Domain familiarity with data migrations, software implementations, IT application modernization or transformation, or end-user training programs
- Ability to lead program-level meetings across multiple workstreams
- Willingness to complete GitLab Project Management certification within two months of starting
Responsibilities
- Lead multi-workstream professional services engagements for strategic customers
- Build relationships with executive, program, project, engineering, development, and security stakeholders
- Develop and apply an agile and project-management delivery methodology
- Create and communicate program roadmaps, dependencies, milestones, and deliverables
- Manage stakeholder expectations and obtain approval for milestones, decisions, and delivery plans
- Identify and mitigate risks affecting timelines, scope, and customer outcomes
- Define program strategy, business justification, benefits, scope, timelines, resources, stakeholders, and success criteria
- Establish RACI charts, work breakdown structures, communication plans, and escalation paths
- Develop revenue forecasts and track actuals against plan
- Lead change management activities and customer adoption planning
- Support program scoping, review delivery assumptions, and improve project-management processes
Benefits
- Health, financial, and well-being benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave