Product Reliability Engineer
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own reliability engineering for advanced IT hardware from PCBAs through trays, systems and racks. You will define reliability requirements, design and run qualification and accelerated life tests, analyze life-test and field data, lead failure investigations, and work with suppliers and manufacturing partners to improve durability, serviceability and availability.
Requirements
- Hands-on reliability engineering experience with advanced IT hardware such as AI/HPC servers, networking or storage
- Experience designing and executing hardware reliability tests
- Understanding of failure mechanisms in electronic assemblies
- Experience leading reliability qualification through development and production
- Experience working with suppliers, contract manufacturers and test labs
- Knowledge of DFMEA and physics-of-failure methods
- Experience with structured failure analysis such as 8D
- Ability to analyze reliability data with Python, R, JMP or equivalent
- May need to meet legal status requirements under U.S. export control laws
Responsibilities
- Define reliability requirements and targets for PCBAs, trays, systems and racks
- Drive design-for-reliability reviews using DFMEA and physics of failure
- Own reliability qualification plans from NPI through production
- Develop and execute accelerated life and environmental tests
- Analyze life-test and field data using Weibull and other reliability models
- Lead failure investigations and maintain corrective-action records
- Review supplier reliability plans and evidence
- Develop fixtures, instrumentation and test methods with internal and partner labs
- Establish reliability screens and burn-in with manufacturing and quality engineers
- Evaluate reliability risks from assembly and integration
- Plan reliability test resources and schedules
- Present qualification results and readiness recommendations at design and release reviews
- Define requalification for design, component, supplier and process changes
- Track field returns and fleet failure trends
- Validate serviceability and rack availability
Benefits
- Equity
- Performance-related bonus
- Medical, dental and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO
- 13+ paid company holidays and company office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends
