Product Manager Voice

Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.

San Francisco, United States
About Sierra

Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will define how AI agents sound, respond, and behave in live conversations. You will shape voice interactions, partner on real-time systems and the voice stack, establish quality measures, and turn customer usage insights into product improvements.

Requirements

  • 3+ years of product management experience
  • Experience with real-time systems, voice, or AI products
  • Experience shipping voice or real-time products
  • Technical depth in speech pipelines, streaming infrastructure, telephony systems, and reliability tradeoffs
  • Experience with AI systems such as LLMs, speech-to-text, or text-to-speech
  • Track record of zero-to-one product development

Responsibilities

  • Define the voice interaction model for real-time conversations
  • Partner with engineering on streaming architectures, latency budgets, and failure handling
  • Own the voice stack experience across ASR, TTS, LLMs, and telephony integrations
  • Define voice-agent evaluation measures and feedback loops
  • Translate customer deployment insights and edge cases into product direction

Benefits

  • Equity plan participation
  • Flexible unlimited paid time off
  • Medical dental and vision benefits for employees and families
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family-building benefits through Carrot
  • Lunch snacks and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
Product Manager Voice at Sierra | JobStash