Product Manager Infrastructure
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will define infrastructure abstractions for agent execution, set standards for performance and reliability, design developer interfaces, guide architecture tradeoffs, and ensure infrastructure supports rapid product delivery.
Requirements
- Experience building highly technical infrastructure, platform, or developer-tooling products
- Ability to reason about distributed systems, scalability, latency, and reliability
- Experience leading 0→1 products through scale
- Ability to articulate tradeoffs and decisions across stakeholders
- Experience operating in fast-moving environments with incomplete information
Responsibilities
- Define infrastructure abstractions for compute, storage, orchestration, and networking
- Set standards for latency, availability, fault tolerance, and enterprise uptime
- Design APIs, SDKs, and workflows for deploying, monitoring, and iterating on agents
- Drive architecture tradeoffs across consistency, cost, performance, and complexity
- Enable rapid iteration without sacrificing reliability
- Ensure infrastructure supports customer use cases and evolving product needs
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan