Product Manager / Director, VIP Growth & Operations
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
Maintainer signals as of 9/25/2026
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About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
OKX is seeking an experienced VIP Growth & Operations Leader to create exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP segments. The role leads strategy, product planning, customer lifecycle management, personalized services, and continuous system optimization.
Requirements
- Bachelor’s degree or higher
- 5+ years of product management or product strategy experience
- Deep Web3 and cryptocurrency industry knowledge
- Exchange product knowledge, including institutional services, API trading, and VIP incentive programs
- Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client products preferred
- Strong cross-team communication and coordination skills
- Proficiency in data analysis tools and data-driven decision-making
- Fluency in English and Chinese
- Multi-market collaboration experience
Responsibilities
- Own day-to-day VIP growth and operations execution
- Plan, launch, and iterate VIP lifecycle programs
- Build and run a VIP lifecycle operations framework
- Define VIP segments, triggers, and journeys
- Establish operating rhythms and coordinate with local markets
- Co-create market plans with local teams
- Plan and execute VIP offsites and online events
- Develop and scale VIP growth programs and tools
- Establish a data-driven growth operating model
- Coordinate Product, Data, Engineering, and Operations teams
- Define KPIs and monitor program performance
- Optimize programs based on data and market feedback
Benefits
- Competitive total compensation package
- L&D programs and education subsidy
- Team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants