Product Manager / Director, Institutional Product

Skills

About the Role

You will own institutional partner products such as Custody, Brokerage, and Fees & Incentive Programs, including MM/MT structures, VIP tiering, and rebate frameworks. You will build institutional-grade products that compete on infrastructure, economic design, and reliability, translating that into measurable growth in client adoption, trading volume, and revenue. You will own the fee schedule and incentive programs, balancing market dynamics, competitor moves, and institutional needs against company strategy and revenue. You will build and continuously evolve AI agents for competitor intel, liquidity analysis, fee and rebate simulation, and program operations. You will define product direction and roadmaps for Custody OES and Brokerage, turning client and partner requirements into shipped features, and optimize operations through self-service portals and process automation. You will own the commercial logic of your product lines, building ROI-grounded business cases and quantifying revenue and AUM impact. You will articulate strategy, progress, and trade-offs to internal leadership and external institutional clients, and partner cross-functionally with engineering, design, compliance, and legal to navigate multi-jurisdictional regulatory constraints.

Requirements

• PM experience at a crypto exchange on Custody OES or Broker products, or at a custody, broker, or white-label tech vendor firm
• Deep market knowledge and an end-to-end grasp of how counterparties, custody, execution, and settlement connect
• Solid understanding of liquidity dynamics and how institutional crypto markets work
• Prior hands-on experience managing fee schedules or designing incentive programs (MM/MT, VIP tiers, rebates) is a strong plus
• Proven experience engaging directly with institutional clients, conducting business reviews, gathering requirements on-site, and translating client pain points into product roadmap priorities
• Experience working with sales/BD/relationship management teams in a B2B institutional environment
• Ability to think logically, work in a team and communicate effectively
• Strong written and verbal skills for producing high quality documents, plans, roadmaps and presentations
• Comfortable working across time zones and cultural contexts
• Hands-on experience leveraging AI tools for market research and product operations
• Experience building a zero-to-one product is a strong plus
• Current right to work in Hong Kong without visa sponsorship preferred

Responsibilities

• Own the fee schedule and incentive programs (MM/MT, VIP tiers, rebates), balancing market dynamics, competitor moves, and institutional needs against company strategy, revenue, and competitive position
• Build and continuously evolve AI agents for competitor intel, liquidity analysis, fee and rebate simulation, and program operations
• Define product direction and roadmaps for Custody OES and Brokerage and turn client and partner requirements into shipped features
• Grow the client and partner base and optimize operations through self-service portals and process automation
• Own the commercial logic of product lines and build ROI-grounded business cases for product and partnership investments
• Quantify revenue and AUM impact to drive prioritisation
• Articulate strategy, progress, and trade-offs to internal leadership and external institutional clients
• Partner cross-functionally with engineering, design, compliance, and legal to ship complex changes
• Navigate multi-jurisdictional regulatory constraints (HK, SG, EU, US) and balance trade-offs between speed, scalability, and compliance

Benefits

• L&D programs and education subsidy
• Team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants