Product Manager Digital User Experience
Fidelity Investments is a privately held, Boston-headquartered financial services company providing investing, trading, retirement, wealth management, brokerage, workplace benefits, custody and clearing, and digital-asset services.
About Fidelity Investments
Fidelity serves individual investors, employers, wealth-management firms, institutions, innovators, and charitable donors through diversified financial-services businesses. Current offerings include brokerage and trading, mutual funds and exchange-traded products, retirement and workplace savings, financial planning and advice, wealth management, institutional custody and clearing, and crypto/digital-asset products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and evolve digital experience capabilities across Salesforce Communities, web personalization, and web lead capture. You will define product strategy, prioritize investments, document requirements, oversee delivery and launches, and use data to optimize customer-focused products.
Requirements
- Experience leading complex digital products and customer engagement capabilities
- Knowledge of digital experience, personalization, lead generation, CRM, and customer engagement ecosystems
- Ability to define product strategy using feedback, research, business needs, and performance data
- Experience writing product requirement documents and user stories with acceptance criteria
- Strong analytical skills with qualitative and quantitative data
- Experience managing the end-to-end product lifecycle
- Strong project management and process documentation skills
Responsibilities
- Manage and evolve digital experience capabilities
- Define product strategy and prioritize investments
- Translate product vision into product requirements and user stories
- Manage product roadmaps, delivery, launch strategy, and optimization
- Align stakeholders around product strategy, priorities, timelines, and outcomes
- Measure outcomes and use data to inform recommendations
Benefits
- Fully paid parental leave
- On-site health and wellness centers
