Product Manager, Consumer
Blackbird Labs operates Blackbird, a restaurant loyalty and payments app. Diners tap in and pay at participating restaurants to earn and spend $FLY rewards, while restaurant partners participate in its dining network.
Funding history
Investors
About Blackbird Labs, Inc.
Blackbird Labs operates a dining loyalty and payments platform for restaurant lovers and participating restaurants. Through the Blackbird app, diners can tap in at restaurants, pay with Blackbird, earn $FLY rewards, use a non-custodial Blackbird wallet, and access Blackbird Club benefits such as higher reward rates, priority reservations, and events. The company serves restaurant diners and restaurant partners across its supported markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead product development across consumer and restaurant experiences, own roadmap strategy through launch, define product vision, study users, translate operational constraints into solutions, apply AI tools, track product metrics, and improve payments, loyalty, and restaurant integrations.
Requirements
- 4+ years of product management experience
- Experience with consumer experiences, payments, fintech, or marketplace platforms
- Ability to ship impactful products in fast-moving environments
- User research and customer empathy
- Cross-functional collaboration
- Analytical and structured thinking
- PRD writing
- Funnel analysis
- System design
- Clear communication and influence
Responsibilities
- Own the roadmap for critical platform and product experience areas
- Define and drive product vision
- Partner with engineering, design, marketing, sales, and operations
- Understand restaurant operators, servers, and diners through research, data analysis, and field work
- Translate operational and technical constraints into user-centered solutions
- Develop product leverage strategies through AI tools
- Set product goals and metrics and track progress
- Identify and solve systemic problems across payments, loyalty, and restaurant integrations
- Represent the customer voice in cross-functional discussions
- Improve user experience