Product Experience Specialist
AI app builder that turns natural-language prompts into full-stack web applications.
Maintainer signals as of 8/14/2026
Stockholm, Sweden
About Lovable
Lovable (lovable.dev) is a Swedish AI software-builder platform: users describe an app in natural language and Lovable generates production full-stack code — one of the fastest-growing AI products.
Skills
About the Role
You will provide fast, clear end-to-end support for a wide range of user issues and escalate matters to engineering when needed. You will maintain the internal knowledge base, design improved support workflows, and identify ways to make support operations more effective. You will also communicate product feedback from users so it can inform product improvements.
Requirements
- 3 years of experience in B2C SaaS support using tools such as Intercom
- Ability to solve complex user problems systematically
- Clear written communication for user replies, bug reports, and internal process documentation
- Bonus: hands-on experience with Lovable, Claude, and similar AI tools
Responsibilities
- Resolve user issues end to end and escalate effectively to engineering when needed
- Maintain and improve the internal knowledge base
- Design smarter support workflows and improve support operations
- Feed user product feedback into the team
