Product Experience Specialist
LovableVisit Lovable website
AI platform for creating, deploying, and managing full-stack software through natural-language interaction.
Maintainer signals as of 9/25/2026
Stockholm, Sweden
Funding history
About Lovable
Lovable lets people describe an idea in plain language and collaboratively build production-grade software. Its platform includes hosting, authentication, payments, integrations, security features, and deployment infrastructure.
Skills
About the Role
Provide fast, clear end-to-end support for user issues, escalate matters to engineering, maintain the internal knowledge base, improve support workflows, and communicate customer feedback to the product team.
Requirements
- 3 years of experience in B2C SaaS support using tools such as Intercom
- Ability to solve complex user problems systematically
- Clear written communication for user replies, bug reports, and internal process documentation
- Availability during APAC business hours
- Bonus: hands-on experience with Lovable, Claude, and similar AI tools
Responsibilities
- Resolve user issues end to end and escalate effectively to engineering when needed
- Maintain and improve the internal knowledge base
- Design smarter support workflows and improve support operations
- Feed user product feedback into the team