Product Associate
Startale Group is an onchain-finance company building products that bring digital assets, stablecoins, and blockchain applications to users and institutions. Its offerings include Startale App, a digital-asset superapp, and Startale USD (USDSC), a U.S. dollar stablecoin.
Maintainer signals as of 8/12/2026
Funding history
About Startale Group
Startale Group develops an onchain-finance ecosystem spanning consumer and institutional use cases. Its Startale App enables users to hold, swap, earn, and spend digital assets, access onchain mini apps, and collect rewards. The company also issues Startale USD (USDSC), a U.S. dollar stablecoin built on M0 and backed by short-term U.S. Treasuries, and provides developer resources for building within its ecosystem. It supports partners building mini apps and works with institutions on tokenized capital-markets and stablecoin initiatives.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support Product Operations across Startale App, Strium, Soneium, and JPYSC while building the systems that help the product organization operate effectively. You will design customer-support workflows, structure user feedback, maintain product knowledge and SOPs, manage tools, build AI workflows, measure operational health, and contribute directly to user support when needed.
Requirements
- Approximately 1–3 years of professional experience
- Business-level or higher English
- At least two of the listed qualifications
- Experience in investment banking, strategy consulting, financial institutions, or high-growth startups
- Project execution experience in a corporate planning function
- Experience building automation, workflows, tools, or pipelines with AI
- Experience launching and operating a project, organization, community, or newsletter
- Experience facing real users through customer support or community operations
- Ability to quickly understand financial and onchain structures
Responsibilities
- Design, improve, and operate the customer-support system
- Build the feedback loop from users to product and engineering
- Structure support tickets, Discord discussions, and social-media feedback
- Operate weekly product feedback summaries
- Maintain release notes and internal FAQs
- Write and maintain SOPs for incidents, releases, announcements, triage, refunds, and escalations
- Manage product-team tools including Notion, Linear, analytics, support tools, and feature flags
- Build AI workflows for ticket clustering, reply drafts, feedback summaries, release notes, and sentiment monitoring
- Define and report operational health metrics
- Respond directly to users when necessary
Benefits
- Stock options
- Annual company workation
- Flexible discretionary vacation
- AI tooling investment
- Travel to Hong Kong and Singapore
