Principal Software Engineer Real Time Voice
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the technical direction and roadmap for real-time Voice/VoIP infrastructure. You will design low-latency, highly available voice systems; resolve systemic call-quality issues; set standards for reliability, observability, and security; and guide senior engineers on complex voice engineering decisions.
Requirements
- 10+ years of engineering experience
- 5+ years of hands-on experience building, operating, or debugging production Voice/VoIP, SIP, WebRTC, or carrier-grade voice infrastructure
- Knowledge of SIP, SDP, RTP/SRTP, RTCP, WebRTC, ICE, STUN/TURN, and real-time media transport
- Understanding of audio codecs, codec negotiation and transcoding, DTMF/RFC2833, jitter buffers, packetization, and quality and latency trade-offs
- Experience with large-scale distributed real-time systems
- Experience owning architecture for complex systems
- Experience with telephony carriers, SIP trunk providers, or PSTN integrations
- Hands-on ownership of enterprise-scale SIP-based voice infrastructure
- Systems programming skills in Go, C, C++, or Rust
- Experience with AWS, GCP, or Azure and Kubernetes
- Experience with voice-quality observability and telemetry
Responsibilities
- Own the architecture and technical roadmap for Voice/VoIP infrastructure
- Design low-latency, highly available voice systems at enterprise scale
- Drive technical decisions on real-time media protocols and standards
- Optimize integrations between voice infrastructure and conversational AI models
- Diagnose and resolve call-quality, latency, jitter, and packet-loss issues
- Define engineering standards for reliability, observability, and security
- Mentor senior and staff engineers
- Evaluate and integrate telephony providers, carriers, and SIP trunk vendors
- Represent technical voice expertise with enterprise customers and partners
Hiring Process
Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser