Prime Finance Application Support Senior Analyst (Assistant Vice President)
Citi is a financial services company providing credit cards.
About Citi
Citi provides consumer and business financial services, including credit cards, checking and savings accounts, certificates of deposit, personal loans, mortgages, home-equity products, investing options, wealth management, and small-business banking and lending. Its offerings include rewards, travel, cash-back, retail-store, and business credit cards, along with digital banking and financial planning tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide front line support for business-critical Prime Finance applications covering Prime brokerage and Securities Lending. You will work closely with business partners, resolve incidents quickly, handle requests from the central ticketing queue, build and enhance monitoring solutions, onboard new systems for support, and drive stability and service improvement projects. You will collaborate with counterparts across India, UK, Hong Kong, US and Canada in a follow-the-sun model, as well as developers and business analysts. Weekend support on a rotational basis is included.
Requirements
- Excellent interpersonal and communication skills
- Advanced experience with Unix/Linux, complex SQL queries, and financial messaging technologies (e.g., Solace, MQ, Kafka)
- Databases: Sybase, Microsoft SQL (Oracle/DB2 a plus) and Mongo
- Advanced proficiency with batch scheduling tools (e.g., Autosys) and monitoring systems (e.g., ITRS Geneos)
- Ability to act as primary subject matter expert for Securities Lending application functionalities, architecture and interdependencies
- Understanding of regulatory mandates (e.g., SFTR, Dodd-Frank)
- Bachelor's/University degree or equivalent experience
- Experience in trading and Middle office functions is a bonus
Responsibilities
- Provide direct user support for critical Prime Applications
- Support all Prime business issues
- Develop, maintain and enhance monitoring solutions
- Manage requests from the central ticketing queue during core business hours
- Ensure the platform is operational for business during all business hours
- Onboard new systems for support
- Complete application support stability projects to improve operational processes
- Work with development teams to ensure change management process is implemented correctly
- Create proactive solutions to ensure systems are resilient
- Provide weekend support on a rotational basis