Payment Admin Officer
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support payment office and field operations, manage merchant supplies and administrative work, and assist with field staff requests. You will maintain merchant contracts and system information, coordinate supply dispatch and tracking, survey merchants, support field planning, recover materials after merchant termination, and lead payment-team logistics.
Requirements
- Fluency in English
- Experience supporting merchant or agent networks in a back-office administrative position
- Knowledge of supply management, procurement, stock management, and shipments
- Analytical skills in Excel or Google Sheets
- Organizational and communication skills
Responsibilities
- Support payment office and field operations teams
- Manage goodies and supplies according to internal rules and branding policy
- Support interim staff management
- Assist with field staff request management
- Support merchant recruitment and management
- Request, dispatch, and track merchant-related supplies
- Support administrative duties for the merchant network
- Maintain merchant contracts and up-to-date system information
- Coordinate stationery and merchandising dispatch with field teams
- Track merchant information and conduct outbound merchant surveys
- Support field team planning and coordinate with other departments
- Recover documents, equipment, branding, and materials after merchant termination
- Serve as the key contact for payments-team logistics
Benefits
- Health insurance for employees and dependents
- Parental leave
- Subsidized child care
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food
- Office space