Operations Engineer
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/25/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Serve as the primary dashboard monitor during shifts, investigate and resolve production incidents, support major incident response, communicate with stakeholders, analyze incident trends, maintain post-incident documentation, build operational automation, develop runbooks, conduct shift handoffs, and publish critical application health reports.
Requirements
- 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment.
- Strong troubleshooting skills across logs, APM traces, infrastructure metrics, databases, and network paths.
- Experience with Datadog or an equivalent observability platform.
- Proficiency in Python, Go, or Bash.
- Clear written and verbal English communication skills.
- Working knowledge of Kubernetes and cloud infrastructure.
- Understanding of SLOs, error budgets, and burn-rate alerting.
- Experience with JIRA Service Management or JIRA, PagerDuty or OpsGenie, Slack, and Confluence.
- Experience with or strong interest in AI/ML-assisted operations.
- Comfort with 24x7 shift-based operations and rotating weekend on-call.
- Gaming, payments, or fintech experience is preferred.
- Familiarity with synthetic monitoring, RUM, databases, CI/CD, and deployment tooling is nice to have.
- JIRA Service Management administration experience or ITIL Foundation certification is nice to have.
Responsibilities
- Monitor the GTO Operational Dashboard in Datadog and detect anomalies.
- Triage, investigate, ticket, route, and resolve production incidents.
- Own lower-severity incidents end-to-end and execute runbook procedures.
- Support the TSO Lead during major incidents and maintain live incident timelines.
- Draft Slack, stakeholder, and customer-facing status page communications.
- Analyze incident trends, recurring issues, and production bugs.
- Compile incident timelines, draft PIR documents, and track action items.
- Build operational automation and contribute to runbook development.
- Conduct structured shift handoffs and knowledge transfer sessions.
- Cover for the TSO Lead during absences, including escalation decisions.
- Publish periodic health reports of critical applications.