Operations Associate
Etherscan is a blockchain explorer and analytics platform that lets users search transactions, wallet balances, tokens, and on-chain activity on Ethereum.
Maintainer signals as of 9/2/2026
About Etherscan
The platform indexes and makes searchable all Ethereum blockchain activity, giving users access to transaction details, wallet information, token data, and smart contract code. Developers can access on-chain data through the Etherscan API, which covers multiple EVM-compatible chains under a single key. Etherscan also provides a white-label block explorer service used by many other blockchain networks.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Assist users from around the world to navigate Etherscan and Ethereum, respond to questions accurately and promptly, convert technical information into simple tutorials and FAQs, identify user challenges, report product bugs, share feedback, update off-chain metadata, and monitor social channels.
Requirements
- At least 2 years of experience in an operations or customer support role
- Bachelor's degree in English, communications, linguistics, or a related field
- Experience using help desk software and remote support tools
- Strong command of English, both written and spoken
- Excellent communication and problem-solving skills
- Ability to identify trends between support tickets to preempt issues
- High empathy for users less knowledgeable about blockchain and cryptocurrencies
- Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
- Self-motivated and able to work independently with minimal supervision
- Passion or knowledge about Ethereum is a plus
Responsibilities
- Assist users to navigate Etherscan and Ethereum
- Write tutorials and explainers simplifying technical content
- Respond to user questions in a timely and accurate way
- Identify user challenges and explain how related features can help
- Analyze and report product bugs
- Share feature requests and user feedback with the team
- Update off-chain metadata quickly and correctly
- Help curate Ethereum and Etherscan FAQs
- Process technical information into simple, digestible content
- Monitor social media channels and answer Etherscan-related questions
Hiring Process
Apply through the provided application form and optionally share content created related to blockchains or Ethereum.