Operations Analyst
Meow is a financial technology company offering a business banking platform. It provides high-yield business checking accounts, corporate cards, fee-free payments (wires, ACH, checks), invoicing, and access to business financing for its clients, which include startups and funds. The platform also supports sending USDC.
Funding
Projects
About Meow Technologies Inc
Meow is a financial technology company that provides a comprehensive business banking platform. While not a bank itself, it partners with FDIC-insured banks like Cross River Bank and Grasshopper Bank, N.A. to offer its services. The core product is a high-yield business checking account that pays interest on deposits. For larger cash balances, Meow offers a Commercial Paper Account through its SEC-registered investment adviser arm, Meow Advisory LLC, to earn higher yields. The platform also includes unlimited cashback corporate cards, fee-free domestic and international payments (wires, ACH, checks), custom invoicing, and spend management tools with approval workflows. Additionally, Meow facilitates access to business financing, including term loans, lines of credit, and SBA loans through its partners. The company serves thousands of businesses, from startups to established funds, and allows for sending USDC from user accounts.
Skills
About the Role
You'll be the front line for customer support, working across Slack, email, and chat to maintain fast, high-quality responses. You'll troubleshoot and resolve customer issues, escalating complex cases when needed. You'll support internal operations, including backend investigations and process execution, and partner with sales and customer-facing teams to enable smooth handoffs. You'll maintain clear documentation of issues, workflows, and resolutions, and contribute to improving support processes, tooling, and response quality over time.
Requirements
- 1+ years of experience in customer support, operations, or similar roles in fast-paced environments
- Strong written communication skills with a focus on clarity, speed, and customer empathy
- Ability to multitask and prioritize effectively under time-sensitive conditions
- Detail-oriented with a problem-solving mindset and willingness to dig into backend issues
- Comfortable working cross-functionally with ops, sales, and product teams
Responsibilities
- Serve as the front line for customer support across Slack, email, and chat, maintaining fast, high-quality responses
- Troubleshoot and resolve customer issues, escalating complex cases when needed
- Support internal operations, including backend investigations and process execution
- Partner with sales and customer-facing teams to enable smooth handoffs and customer experience
- Maintain clear documentation of issues, workflows, and resolutions to improve team efficiency
- Contribute to improving support processes, tooling, and response quality over time