Live Operations Coordinator
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will manage key aspects of day-to-day transit operations, including paratransit and on-demand transit, in Sarasota, FL. Working alongside your teammates, you'll be the go-to person for live troubleshooting decisions, collaborating with operations, support, and product optimization teams to help plan and improve services. You will also handle a variety of other tickets and tasks based on business needs. This is a fully in-person position requiring you to be onsite five days per week.
Requirements
- Thrive in fast-paced environments and make sound decisions on the fly
- Learn new software quickly and juggle multiple tools simultaneously
- Take full ownership of outcomes for issues that arise during live service
- Think ahead and anticipate problems before they start
- Communicate empathetically and effectively with active listening and collaboration
- Make thoughtful choices between imperfect options amid ambiguity
- Maintain a solution-oriented mindset under pressure
- Identify and improve upon processes that are not working
- Collaborate effectively as part of a cross-functional team
Responsibilities
- Proactively adjust daily operating plans based on real-time input from drivers, riders, and colleagues
- Prioritize operational issues and provide creative solutions for overseeing a live operation
- Serve as the real-time point of contact and full owner of live ops issues
- Manage various stakeholders across diverse teams including Dispatch, Rider support, and Local Operations team
- Build strong cross-functional relationships across Via teams, offices, and external partners
- Deliver exceptional rider and driver support representing Via values and building trust
- Support other business areas using operating and troubleshooting expertise, including other live operations, phone and email
- Triage and prioritize live operational issues and take action based on information received
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
Benefits
- Medical plans
- 401K matching