Operational Support Agent

1 week agoJunior Lima Operations Jobs by The Venture City

Skills

Back Office Call Center Complaint Management Customer Retention Customer Service Delivery Fleet Management Incident Management Logistics Microsoft Excel Operations Sla Tableau

About the Role

You will provide real-time operational support for parcel and freight deliveries. You will manage driver fleets, address daily operational incidents, monitor delivery delays and protocol compliance, coordinate communication between dispatch, drivers, and recipients, identify process deviations, and accurately record all interactions and actions.

Requirements

At least 6 months of experience in operations, ideally in technology, food-delivery application, or last-mile logistics companies.
At least 1 year of experience in customer service, call center, or back-office environments handling complaints and customer retention.
Proficiency with analytical tools such as Microsoft Excel and Tableau is highly desirable.

Responsibilities

Maintain service levels within each corporate client’s SLA.
Manage driver fleets across operations and address operational incidents promptly.
Identify delivery-process deviations and take proactive action.
Coordinate communication among dispatch, the driver fleet, and final delivery recipients.
Monitor compliance with protocols within the assigned fleet.
Monitor delays to meet delivery-time commitments.
Identify improvement opportunities with a positive, measurable impact on service quality.
Record all interactions and actions correctly according to established processes.

Benefits

Team events.
100% covered private health and oncology insurance.
Monthly credit to test the Cabify app.
Work equipment.