Officer Customer Service Officer
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide personalized service at branch and distribution touchpoints. You will resolve inquiries, process banking transactions accurately, introduce relevant products and financial solutions, and help customers use digital and self-service banking channels. You will follow risk, compliance, and audit procedures while supporting branch service standards.
Requirements
- Prior customer service, hospitality, or financial services experience
- Interpersonal and communication skills
- Multitasking in a fast-paced environment
- Problem-solving and customer feedback handling
- Proficiency with basic digital tools and office applications
Responsibilities
- Deliver personalized and professional service to customers at branch and distribution touchpoints
- Address customer inquiries, resolve issues, and process banking transactions accurately and efficiently
- Educate customers on digital banking platforms and self-service channels
- Identify customer needs and introduce relevant banking products, services, and financial solutions
- Follow operational risk guidelines, compliance standards, and internal audit procedures
- Collaborate to achieve branch service standards and operational excellence