Licensed Customer Success Associate
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 9/25/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the first point of contact for customers in a fast-paced call center environment. You will handle inbound phone calls, chats, and emails; guide customers through products and applications; resolve issues; provide technical support; and contribute insights that improve customer experiences. When applicable, you will conduct video notary sessions and coordinate with vendors.
Requirements
- BA/BS from an accredited university preferred
- 1+ years in a customer-facing role
- Mortgage Loan Originator license active within the last five years in Missouri preferred
- Ability to obtain Missouri Mortgage Loan Originator licensing within 60 days of hire
- Ability to become a licensed e-notary and pass required background checks
- Complete required compliance training
- Communication skills
- Customer-service skills
- Organizational skills
- Ability to navigate new technology platforms
- Complete mandatory security awareness training
Responsibilities
- Serve as the first point of contact and advocate for customers
- Handle customer inquiries through phone, chat, and email and process applications
- Educate customers about products and services
- Provide customer support and promote brand loyalty
- Gather insights and help improve products, services, and customer experience
- Provide technical support and troubleshoot issues
- Conduct video notary sessions and coordinate with vendors when applicable
- Participate in training and licensing programs
- Follow security policies and data-handling procedures
- Report suspected security incidents or suspicious activity
Benefits
- Health, vision, and dental insurance with 100% employer-paid premiums for employees and dependents on select plans
- HSA, FSA, dependent care, 401k, and commuter benefits
- Employer-funded life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement