Officer Customer Service Officer
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide branch visitors with professional customer service, address inquiries, resolve issues, and assist with daily banking transactions and account maintenance. You will guide customers on digital banking channels, collaborate with internal colleagues, follow compliance and security policies, and refer customer needs to relevant specialists.
Requirements
- Diploma or degree in any discipline, preferably with exposure to banking or customer service.
- Experience in customer service, retail banking, or hospitality.
- Interpersonal and communication skills.
- Problem-solving abilities.
- Proficiency with digital applications and new technologies.
- Ability to work effectively in a fast-paced team environment.
- Attention to detail and commitment to operational integrity and compliance.
Responsibilities
- Deliver professional customer service to branch visitors.
- Address customer inquiries and resolve issues.
- Assist customers with daily banking transactions, account maintenance, and general inquiries.
- Educate customers on digital banking channels and self-service platforms.
- Collaborate with branch colleagues and internal departments to ensure service delivery.
- Adhere to regulatory guidelines, compliance standards, and internal security policies.
- Identify customer needs and refer customers to appropriate specialists.