Officer Customer Service Officer Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process cash transfers, instruments, deposits, account-opening requests, and customer service requests. You will answer account inquiries, resolve customer grievances within defined timelines, and escalate matters to the appropriate authorities when needed. You will ensure every banking transaction complies with applicable regulations and bank policies.
Requirements
- 2–4 years of banking experience
- Graduate qualification, preferably in banking or commerce
- Interpersonal skills
- Communication skills
- Client relationship building
- Deadline management
- Knowledge of internal and external regulations
- Computer knowledge
Responsibilities
- Ensure compliance with applicable regulations and bank policies for banking transactions
- Process cash transactions, transfer transactions, and clearing of instruments
- Receive and process cheques, demand drafts, dividend warrants, pay orders, instruments, and deposit bills within authorized limits
- Process new-account opening and transaction-update requests
- Process customer service requests and respond to account inquiries
- Address customer queries and grievances within defined timelines and escalate when required
