Officer Customer Service Officer Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process cash transfers, clearing instruments, deposits and authorised account-opening requests. You will respond to customer account inquiries and service requests, address grievances within defined timelines, escalate issues when needed, and ensure banking transactions comply with applicable regulations and bank policies.
Requirements
- 2–4 years of banking experience.
- Graduate degree, preferably in Banking or Commerce.
- Interpersonal and communication skills.
- Client relationship-building skills.
- Knowledge of internal and external regulations.
- Computer knowledge.
Responsibilities
- Ensure compliance with regulations and bank policies for banking transactions.
- Process cash transactions, transfer transactions and clearing instruments.
- Receive and process cheques, demand drafts, dividend warrants, pay orders, other instruments and deposit bills within authorised limits.
- Process authorised new-account-opening and transaction-update requests.
- Process customer service requests and respond to account inquiries about balances, transactions, statements and charges.
- Address customer queries and grievances within defined timelines and escalate when required.
