Officer Branch Relationship Manager Growth Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will acquire and upgrade affluent clients, grow assets under management, and deepen existing relationships. You will cross-sell banking products, activate digital channels, resolve customer issues, and deliver high service standards. You will follow sales processes, conduct due diligence, manage operational risks, and maintain regulatory compliance.
Requirements
- At least 2 years of experience in a reputed bank
- Proficiency in banking products
- Graduate education
- Relationship management and influencing skills
- Customer service and communication skills
- Knowledge of local markets, competition, wealth management products, banking regulations, KYC, anti-money-laundering policies, and financial markets
- AMFI, IRDAI, FEDAI, or BCSBI certification is an advantage
Responsibilities
- Acquire and upgrade affluent clients in the branch catchment area
- Build an acquisition pipeline through self-sourcing, referrals, prospecting, and community engagement
- Grow assets under management and deepen existing customer relationships
- Achieve monthly and annual volume and revenue objectives
- Cross-sell and up-sell DBS products and services
- Activate digital banking channels and grow savings books
- Deliver customer service and resolve queries and complaints within agreed turnaround times
- Ensure due diligence, risk reviews, and internal and regulatory compliance
