Mechatronics Remote Support Engineer
HumanoidVisit Humanoid website
UK-based AI and robotics company building commercially scalable humanoid robots for industrial deployment.
London, United Kingdom
Funding history
About Humanoid
Humanoid develops industrial humanoid robots and its proprietary KinetIQ AI framework for real-world tasks across manufacturing, logistics, and related environments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will diagnose robot faults remotely using telemetry and digital diagnostics, resolve issues where possible, and produce detailed physical-intervention recommendations. You will prioritize SLA-driven cases, keep customers informed, document resolutions, escalate R&D cases, and occasionally travel for difficult on-site interventions.
Requirements
- Robot hardware knowledge, including 2D/3D LiDAR, RGB cameras, motors, and actuators
- Robot software troubleshooting with ROS2, Bash, Ubuntu/Linux, bootloader, and firmware
- Remote fault diagnosis
- Technical communication with customers and field teams
- Documentation
- Occasional travel
Responsibilities
- Diagnose robot faults remotely using telemetry and Digital Shadow diagnostics
- Resolve issues remotely and identify root causes before escalation
- Produce physical-intervention recommendations with required actions, parts, skills, time, and tooling
- Travel on-site when local resources cannot resolve an issue
- Prioritize cases against SLAs and provide customers with clear updates
- Document diagnoses and resolutions
- Escalate cases requiring R&D through the engineering entry point
Benefits
- Stock options
- 30+ days off, including annual leave, UK bank holidays, and company closure days
- Private healthcare
- Pension scheme with 8% total contribution
- Free daily breakfast, catered lunch, and in-office snacks