Manager, Solutions Configuration

Skills

About the Role

You will play a key role in the technical configuration of platform requirements for Cohere's Platform-as-a-Service clients. Reporting into the Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with client-facing team members to understand and deliver key clinical configurations that help new and existing clients meet their prior authorization automation goals. Your work will have a direct impact on the growth of the company and its ability to assist more patients when they need help most.

Requirements

• 8+ years of experience in configuration management, systems implementation, or related technical roles, with 1+ year of people management experience
• Experience in HealthTech or familiarity with healthcare systems, clinical workflows, and healthcare data preferred
• Experience working with Excel, JSON-based business rules, and Jira preferred
• Experience with SQL; BI tools such as Tableau or Power BI preferred
• Strong problem-solving, project management, and cross-functional collaboration skills, with the ability to independently manage multiple priorities in fast-paced, ambiguous environments
• Passion for improving the U.S. healthcare system and patient outcomes
• Bachelor's degree in Computer Science, Systems Engineering, or a related field

Responsibilities

• Manage and mentor a team of direct reports, supporting execution, prioritization, and professional development
• Gather and translate client technical requirements into scalable platform configurations for new implementations
• Test and validate new or enhanced functionality to support custom client requirements
• Define test scenarios and success criteria for platform configurations
• Configure platform requirements in alignment with project timelines and client expectations
• Troubleshoot and resolve technical issues during testing and post-implementation
• Serve as a technical SME for client-facing teams, supporting configuration questions and occasional client interactions
• Partner with Product, Engineering, and Design to improve and scale internal configuration management tools

Benefits

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance