Manager Policy and Procedure Fraud
Tide is a UK business-banking fintech for small and medium enterprises (tide.co), a Speedinvest portfolio company.
About Tide
Tide is a UK financial-technology company providing business banking and financial services to small and medium enterprises (tide.co). It is a portfolio company of Speedinvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
This role owns and improves policies and procedures for acquiring and merchant monitoring, reviews complex financial-crime and acquiring cases, assesses controls, identifies gaps, recommends mitigations, and supports governance discussions.
Requirements
- Experience in acquiring, merchant risk, card payments, or disputes management
- Experience in financial crime, fraud, or payments risk
- Ability to write clear, structured policies and procedures
- Experience reviewing complex cases and identifying control gaps
- Ability to challenge processes and influence stakeholders
- Analytical skills
- Written communication
Responsibilities
- Draft, maintain, and continuously improve policies and procedures across acquiring and merchant monitoring
- Ensure documentation reflects regulatory requirements, scheme rules, and risk appetite
- Review complex financial crime and acquiring cases to identify themes, weaknesses, and inconsistencies
- Challenge existing controls and recommend enhancements where risks are not effectively mitigated
- Partner with Fraud, Product, and Risk teams to design proportionate controls for evolving acquiring risks
- Translate risk assessments into practical operational guidance
- Support governance discussions with structured insight on risk exposure and control performance
Benefits
- Flexible working arrangements
- Remote work from home or anywhere in the assigned Indian state
- Work from a different country or Indian state for 90 days per year
- 25 days paid annual leave
- 3 paid days off for volunteering or learning and development activities
- Extended company-covered maternity and paternity leave
- Personal learning and development budget of 1000 BGN per year
- Additional health and dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Office snacks, light food, and drinks
- Work-from-home equipment allowance
- Sabbatical leave
- Share options