Manager Hotline and Investigations
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own SpeakUp hotline operations and the case-management platform, lead internal investigations, maintain secure and accurate case data, report trends and metrics, and improve hotline processes, awareness, and procedures across jurisdictions.
Requirements
- 8-10 years of experience in investigations, compliance, or legal roles
- Experience leading compliance investigations end to end
- Experience running or supporting a whistleblowing or ethics hotline
- Interviewing skills and knowledge of evidence handling, confidentiality, and fair-process principles
- Knowledge of whistleblowing, data-protection, and employment-law considerations across multiple jurisdictions
- Fact-based report-writing skills
- Ability to handle sensitive matters with empathy and impartiality
Responsibilities
- Manage SpeakUp hotline operations, intake channels, language coverage, user access, triage, and communications
- Manage the case-management platform provider, contract obligations, renewals, budget, service levels, and service reviews
- Lead compliance investigations and coordinate investigations led by other teams
- Prepare investigation plans, conduct interviews, analyse evidence, and write outcome reports and recommendations
- Work with Legal on privilege, local-law requirements, and external counsel or forensic consultants
- Set and enforce case-data standards and quality checks
- Manage system access, permissions, audit trails, confidentiality controls, and retention rules
- Maintain dashboards and produce reconciled SpeakUp reports
- Identify emerging risks and patterns and turn case outcomes into improvements
- Maintain investigation procedures, standards, templates, and toolkits
- Design and implement SpeakUp awareness campaigns
- Track whistleblowing law changes and adapt the channel
