Manager Agent Architecture
ParloaVisit Parloa website
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Berlin, Germany
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
About the Role
You will lead, hire, coach, and develop Agent Architects while setting goals, managing capacity, and aligning stakeholders. You will remain hands-on in customer implementations, guide scoping and delivery, resolve performance escalations, establish quality standards, and turn field learnings into product feedback.
Requirements
- People leadership or sustained mentorship experience
- 3+ years of conversation design and AI agent development experience
- Prompt engineering
- REST API integration
- JavaScript
- Project management
- Stakeholder management
- Enterprise customer experience
- Capacity planning and prioritization
Responsibilities
- Hire, coach, and develop Agent Architects
- Set team goals and OKRs
- Manage capacity and workload across customer engagements
- Align stakeholders across Sales, Product, Engineering, customers, and partners
- Guide AI agent implementations from strategy through delivery
- Resolve escalations involving agent performance
- Define and enforce agent-quality standards
- Document best practices and provide product feedback
Hiring Process
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser