Lead Business Continuity
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build, implement, and maintain a Business Continuity Management System covering digital systems, operations, and infrastructure. You will lead ISO 22301 certification, assess risks and business impacts, develop continuity and disaster recovery plans, run exercises, and report resilience progress to senior management.
Requirements
- Proven experience developing and testing business continuity and disaster recovery plans.
- Experience conducting risk assessments and business impact analyses.
- Knowledge of implementing a BCMS according to ISO 22301.
- Understanding of IT infrastructure, risk management, and crisis response.
- Project roadmap development and execution.
- Stakeholder communication and presentation skills.
Responsibilities
- Design and maintain the Business Continuity Management System framework, policies, procedures, and guidelines.
- Lead ISO 22301 certification and prepare for external audits.
- Identify and prioritise critical business processes through risk assessments, dependency mapping, and business impact analyses.
- Develop and maintain business continuity and disaster recovery plans with recovery objectives, resources, and recovery teams.
- Plan and run tabletop exercises, drills, and simulations across critical functions.
- Evaluate exercise results, close gaps, and refine continuity plans.
- Report progress, risks, and milestones to senior management.
- Define BCMS KPIs and deliver resilience training and awareness programmes.
Hiring Process
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
