IT Support Specialist
Toronto-founded enterprise AI company building foundation models, agentic AI, enterprise search, and private deployment products.
About Cohere
Cohere provides enterprise-focused AI models and end-to-end products, including North for agentic workplace AI, Compass for enterprise search, and models for generation and retrieval. It supports private, VPC, and on-premises deployment options.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will triage employee support requests, troubleshoot devices and basic network issues, and communicate through incidents to resolution. You will manage onboarding and offboarding, maintain support procedures and knowledge-base articles, track hardware, support identity and collaboration tools, and provide hands-on on-site technology support.
Requirements
- Professional proficiency in English
- 3 to 7 years of help desk, internal IT support, or similar technical support experience
- Experience supporting Okta and Google Workspace user accounts, password resets, MFA, and SSO
- Experience with Iru and Microsoft Intune MDM platforms
- Understanding of TCP/IP, DNS, Wi-Fi, and VPN
- Experience supporting Slack and Microsoft Office 365
Responsibilities
- Triage incoming employee support requests
- Troubleshoot workstation, laptop, mobile, and basic network issues
- Support high-priority incidents and document work through resolution
- Manage employee onboarding and offboarding workflows
- Maintain support procedures and employee-facing knowledge-base articles
- Track hardware inventory and coordinate replacements and repairs
- Support password resets, MFA, email, and productivity tools
- Provide hands-on support for printers, peripherals, and meeting-room technology
Benefits
- Weekly lunch stipend of $75/£75 or equivalent local currency
- Health and dental benefits with a mental-health budget
- RRSP matching, 401K, and Pension Scheme
- 100% parental-leave top-up for up to 6 months
- Arts and culture, fitness and wellness, quality-time, and workspace-improvement credits
- Six weeks of paid vacation
- Travel budget for other offices and an annual company offsite
- Daily lunch program, snacks, community events, and social events for office-based employees
- $500 home-office stipend