IT Support Specialist - Cleared
Public U.S. defense and space technology company providing mission-critical propulsion, electronics, mission-management, spectrum-intelligence, and lunar-space systems.
Funding history
Investors
About Voyager Technologies, Inc.
Voyager Technologies operates across national security and space infrastructure, including propulsion and energetics, spacecraft guidance and communications, orbital and lunar systems, mission operations, and AI-enabled spectrum intelligence. Its enterprise includes lunar robotic-mobility capability through the July 2026 acquisition of Astrobotic.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide hands-on Tier 1–3 support for end-user computing, hardware, software, access, collaboration tools, and meeting-room technology. You will manage tickets and device lifecycles, troubleshoot endpoints and connectivity, support secure-site workflows, maintain documentation, and improve support processes.
Requirements
- High school diploma or equivalent combined with IT certifications
- 3+ years of hands-on IT support, desktop support, service desk, systems administration, or field support experience
- Active Top Secret security clearance
- Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity and access, collaboration tools, printers, peripherals, and enterprise applications
- Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices
- Ability to work independently in an onsite support role while following IT, cybersecurity, and change-management standards
- Customer service, documentation, troubleshooting, prioritization, and communication skills
- U.S. Person status for ITAR and export-control eligibility
Responsibilities
- Provide Tier 1–3 IT support for hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology
- Respond to incidents and requests through the service desk platform
- Troubleshoot Windows, macOS, Microsoft 365, endpoint management, identity access, VPN, printers, mobile devices, and connectivity
- Escalate complex or enterprise-impacting issues
- Support device provisioning, refreshes, repairs, decommissioning, and inventory
- Execute onboarding, offboarding, access changes, device setup, and secure returns
- Maintain local IT stock, asset records, labeling, and equipment readiness
- Support identity and access management workflows
- Support secure-site operations and local infrastructure touchpoints
- Follow change-control, incident-response, export-control, CUI, and security procedures
- Create and maintain documentation, knowledge articles, procedures, and troubleshooting guides
- Identify recurring issues and recommend improvements
- Coach users on support processes, secure collaboration, approved tools, and technology practices
Benefits
- Flexible Time Off
- Medical, dental, and vision coverage for employees and families
- Gym memberships
- 401(k) plan with a 50% company match on contributions up to 8%
- Wellness programs
- Voluntary benefits
- Employee support resources