IT Support Engineer
Xsolla is a video game commerce company that provides a suite of tools and services—including merchant of record payment processing, tax management, fraud prevention, compliance, refunds, dispute management, and end-user support—to help game developers and publishers launch, grow, and monetize their games globally. It serves video game developers, publishers, and studios of all sizes across global and regional markets.
About Xsolla
Xsolla connects the tools, systems, payments, and web shops used by the video games industry, positioning itself as a global merchant of record supporting over 1,000 payment methods and a cumulative audience of 50 million, with transaction fees around 5%. Its services include tax management, fraud monitoring and prevention, global and regional regulatory compliance, refund and dispute management, and end-user payment support. Xsolla's product lineup includes the Xsolla SDK for native in-app payments on side-loaded apps and alternative app stores, a Buy Button enabling link-out purchases from iOS mobile games in the U.S., and Web Shop for building customized, direct-to-consumer game storefronts. The company works with major gaming industry partners and clients such as Mytona, Ubisoft, MARVEL SNAP, and others, and highlights partner success stories, industry events, and its own culture and hiring initiatives on its site.
Skills
About the Role
You will own end-to-end IT onboarding and offboarding for employees, including account setup, access provisioning and deprovisioning, and equipment handoff. You will administer core internal and external services such as Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, as well as the office network and AV and conference-room systems. You will act as the primary on-site point of contact for the office, offering both on-site and remote support with a strong customer-service focus. You will manage office IT equipment across its full lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware and software, while keeping the asset inventory accurate. You will own vendor relationships for IT hardware and services, provide IT support for internal events and office reconfigurations, and create and maintain clear IT documentation and runbooks.
Requirements
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance
- Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues
- Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN)
- Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery
- Excellent interpersonal skills with a genuine customer-service mindset
- Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly
- Proactive and organized, eager to learn, with strong practical problem-solving skills
Responsibilities
- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff
- Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems
- Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus
- Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware and software, keeping the asset inventory accurate and all allocations logged
- Own vendor relationships for IT hardware and services
- Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations
- Create and maintain clear IT documentation and runbooks for the systems and processes you own