IT Support Engineer 1st and 2nd Line
Unlimit is a London-based global fintech providing cross-border payment processing, business accounts, banking-as-a-service, card issuing, and crypto/stablecoin payment infrastructure.
About Unlimit
Founded in 2009, Unlimit operates a global financial-services platform for businesses, combining payment processing, local and international payment methods, multicurrency business accounts, banking-as-a-service APIs, card issuing, payment rails, and digital-asset on/off-ramp capabilities. The company is headquartered in London and operates across multiple continents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the first point of contact for employee IT support requests and resolve hardware, software, and basic network issues. You will manage onboarding and offboarding, configure user accounts and secure access, prepare and deploy Windows and Apple devices, support office technology and access systems, and maintain the local server room. You will also document common solutions and help automate recurring tasks.
Requirements
- 3+ years of experience in IT Helpdesk or a customer-facing technical support role
- Excellent communication skills and ability to explain technical concepts to non-technical staff
- Hands-on troubleshooting and administration experience with Windows, macOS, Google Suite, and Microsoft Office
- Experience with AI-assisted automation
- Familiarity with user, group, and policy management in Active Directory and Google Admin console
- Understanding of laptop hardware, peripherals, and basic network concepts including Wi-Fi, VPNs, and IP addresses
- Experience with IT service management tools such as ManageEngine and Atlassian Jira
- Basic PowerShell command and scripting knowledge
- Experience supporting Google Workspace in a corporate setting
- Basic understanding of ITIL
- Relevant IT certifications
Responsibilities
- Respond to incoming IT support requests through ticketing, email, chat, and walk-ups
- Diagnose and resolve hardware, software, and basic network issues
- Escalate complex issues to the Tier 2/System Administration team
- Execute employee onboarding and offboarding processes
- Create and manage accounts in Active Directory, Google Workspace, and MFA
- Configure workstations and secure user access
- Prepare, image, and deploy Windows and Apple devices
- Support procurement and maintenance of office technology
- Maintain and support office access systems
- Help maintain the local server room and its systems
- Write internal how-to guides and support automation of recurring tasks