IT Operations Specialist
FigureVisit Figure website
Figure is an AI robotics company developing general-purpose humanoid robots, embodied AI, and data-collection services for home and commercial use.
San Jose, United States
Funding history
About Figure
Figure develops the Figure 03 humanoid robot and Helix, its vision-language-action AI system, to autonomously perform household and commercial tasks. It also operates Index, a contributor network and app for collecting real-world task data.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead user support, manage Apple-device provisioning and MDM enrollment, administer Google Workspace access, support office networking, set up meeting rooms and shared equipment, document IT processes, and plan IT purchasing and capacity.
Requirements
- Have 4 or more years of IT support or operations experience
- Manage macOS and Apple devices with MDM tools
- Administer Google Workspace
- Understand office networking, including Wi-Fi, DHCP, VLANs, and vendor management
- Use professional English
Responsibilities
- Lead user support, onboarding, offboarding, account management, troubleshooting, and peripheral support
- Manage Apple-device provisioning, MDM enrollment, updates, lifecycle, and asset records
- Administer Google Workspace accounts, groups, and access
- Manage office networking and connectivity, including Wi-Fi, switches, and internet-provider escalations
- Set up meeting rooms, printers, and shared equipment
- Define and document IT processes, standards, and inventory
- Plan purchasing, capacity, and the support model for growth
Benefits
- Benefits exceeding legal requirements