Plaid operates a financial data network and API platform that lets businesses connect to financial institutions and build financial experiences. Its products support account and identity verification, real-time balance and transaction data, investment and liability data, income and underwriting workflows, fraud and AML risk checks, and multi-rail bank payments. It serves developers, businesses, financial institutions, platforms, lenders, banks, and consumer-facing financial-product providers.

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Skills

Analysis Api Code Review Communication Debugging Golang Integration Monitoring Node.Js Prioritization Process Improvement Sql Troubleshooting Typescript

Candidate Availability

Hybrid · California · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will investigate high-impact integration issues, write and deploy tested code, and monitor production systems for regressions. You will assess customer impact, prioritize issues, work directly with external data partners, apply mitigation techniques, review code, manage escalations, maintain the issue backlog, improve processes and tooling, occasionally build new integrations, and participate in an integrations on-call rotation.

Requirements

1.5+ years of experience in a highly technical role
Experience developing web services and APIs or clients and integrations
Strong troubleshooting and debugging skills
Customer-first problem-solving approach
Analytical and data-oriented problem-solving skills
SQL or similar data analysis experience
Excellent written and verbal communication
Ability to improve processes and increase efficiency
Experience resolving high volumes of technical issues
Familiarity or experience with TypeScript NodeJS SQL or Golang

Responsibilities

Investigate and resolve high-impact integration issues
Write maintainable tested code and deploy it to production
Monitor production changes for regressions and degradation
Prioritize issues by customer impact
Scope the impact of individual issues
Diagnose and resolve issues with external data partners
Apply internal and external mitigation techniques
Review code and own the integrations codebase
Handle internal escalations
Meet best-effort SLAs for business-critical issues
Triage and audit the integrations issue backlog
Improve team processes and tooling
Build new financial institution or platform integrations
Participate in the integrations on-call rotation

Benefits

Equity compensation
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan