Integration Engineer - Card Issuing

Skills

About the Role

You will be the primary technical contact for clients, guiding them through card issuing API integration from sandbox setup to production go-live. You will debug issues, handle technical configuration like identity provider setup and access control, manage mobile wallet certification, write documentation and playbooks, provide first-line support over Slack and WhatsApp, and turn client feedback into Jira tickets, using generative AI tools along the way.

Requirements

• 4+ years in a technical client-facing role
• Experience with RESTful APIs
• Exceptional written and verbal communication in English and Chinese (Mandarin)
• Experience with ticketing systems such as FreshDesk or Zendesk
• Ability to read logs and trace issues through distributed systems
• Structured troubleshooting approach
• Proficiency with generative AI tools
• Ownership mentality

Responsibilities

• Guide clients through card issuing API integration from sandbox to production go-live
• Debug and diagnose issues in sandbox and production with clients
• Manage technical configuration including identity provider setup, access control, and payment network portal configuration
• Manage payment network certification for mobile wallet integrations
• Develop technical documentation, troubleshooting playbooks, and knowledge base content
• Provide first-line technical support in client channels such as Slack and WhatsApp
• Translate client feedback into Jira tickets for Software Engineering
• Use generative AI tools and monitoring platforms for troubleshooting and root cause analysis
• Collaborate with Sales, Product, and Engineering teams