HR Manager
Xsolla is a video game commerce company that provides a suite of tools and services—including merchant of record payment processing, tax management, fraud prevention, compliance, refunds, dispute management, and end-user support—to help game developers and publishers launch, grow, and monetize their games globally. It serves video game developers, publishers, and studios of all sizes across global and regional markets.
About Xsolla
Xsolla connects the tools, systems, payments, and web shops used by the video games industry, positioning itself as a global merchant of record supporting over 1,000 payment methods and a cumulative audience of 50 million, with transaction fees around 5%. Its services include tax management, fraud monitoring and prevention, global and regional regulatory compliance, refund and dispute management, and end-user payment support. Xsolla's product lineup includes the Xsolla SDK for native in-app payments on side-loaded apps and alternative app stores, a Buy Button enabling link-out purchases from iOS mobile games in the U.S., and Web Shop for building customized, direct-to-consumer game storefronts. The company works with major gaming industry partners and clients such as Mytona, Ubisoft, MARVEL SNAP, and others, and highlights partner success stories, industry events, and its own culture and hiring initiatives on its site.
Skills
About the Role
You will manage the full spectrum of human resources functions for our Japan office, operating autonomously as the primary HR point of contact for all employees and management in Japan. You will implement HR strategies, ensure local compliance, and drive initiatives that enhance employee engagement and organizational effectiveness.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Minimum of 5 years of experience as an HR professional, with a proven track record of handling the full HR lifecycle independently
- In-depth, practical knowledge of Japanese labor law, social insurance, and statutory requirements
- Experience in managing employee relations and performance management
- High level of professionalism, integrity, and ability to handle sensitive and confidential information
- Strong interpersonal and communication skills, with the ability to build trust and rapport with employees at all levels
- Proactive, self-motivated, and capable of working autonomously in a fast-paced environment
- Business fluency in both Japanese and English is required
- Prior experience handling HR matters or familiarity with labor practices in the Korean region is highly preferred
Responsibilities
- Ensure all HR practices are fully compliant with Japanese labor laws and regulations
- Develop, update, and communicate HR policies and procedures
- Manage the end-to-end employee lifecycle, including onboarding, transfers, promotions, and offboarding
- Administer payroll in liaison with external vendors or finance, ensuring timely and accurate processing
- Act as a trusted advisor to employees and managers on HR policies, Japanese labor law, and conflict resolution
- Proactively manage and resolve complex employee relations issues
- Develop and execute employee engagement initiatives to foster a positive and inclusive company culture