Head of Customer Success & Professional Services
Swiss robotics company providing autonomous four-legged robotic-inspection solutions for industrial facilities.
Funding history
About ANYbotics
ANYbotics develops and deploys autonomous industrial inspection solutions built around its four-legged ANYmal robots, combining autonomous mobility, sensors, and data insights for operators in complex and hazardous environments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and grow the US post-sales team, taking over an established team of 3 field engineers and expanding it as the business grows. You will own delivery of robotic fleet deployments across North America, from contract signature to operational autonomy. As a player-coach, you will lead key customer projects yourself, work on site with customers, and strengthen the processes and tools that let the team scale. You will work closely with Sales, Business Value Consultants, Product and Engineering, and act as the senior contact for customer stakeholders up to the C-suite.
Requirements
- 5+ years in customer success, field service or technical project delivery
- 3+ years of people management, ideally leading distributed field teams
- Proven track record leading multi-site, multi-stakeholder deployments
- Stakeholder management with senior stakeholders in industrial environments
- Hands-on technical understanding of robotic or automated systems
- Data-driven management using KPIs
- Degree in Engineering or a related technical field
- Based in the US with authorization to work in the US
- Willingness to travel up to 50%, mainly within North America
Responsibilities
- Lead and develop the US customer success and field services team and grow it with demand
- Recruit and onboard new team members
- Own deployment, commissioning, maintenance and support operations in the US
- Plan and allocate field capacity across parallel projects
- Own the US project portfolio and lead strategic multi-site roll-outs
- Ensure value realization plans, use cases, success criteria and KPIs for every customer
- Run or oversee Quarterly Performance Reviews
- Act as senior contact and escalation point for key US accounts
- Drive adoption and change management within customer organizations
- Strengthen and standardize processes, playbooks, reporting and tooling
- Collaborate with Sales, Support, Product and R&D
Benefits
- Employee stock ownership plan