Head of Customer Insights Europe
Adyen is a Dutch financial technology company providing global payment acceptance.
Maintainer signals as of 9/23/2026
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead customer insight initiatives, customer advisory boards, executive engagement programs, and merchant research communities. You will create thought-leadership content, shape conference and event strategy, represent payment perspectives in industry forums, and integrate customer feedback into product and commercial strategies.
Requirements
- 5+ years of payments, acquiring, or merchant fintech experience
- Knowledge of European payment trends, card network rules, PSD3, open banking, and instant payments
- Public speaking
- Customer research
- Customer insights
- Customer Advisory Board experience
- Enterprise account engagement
- Industry forum experience
- Cross-functional leadership
Responsibilities
- Develop and publish thought-leadership content
- Lead executive conference speaking strategy
- Partner with Marketing, PR, and Communications on media and industry channels
- Drive European event strategy and prioritization
- Present on payment trends, card network rules, and regulatory frameworks
- Represent the organization in industry boards, forums, and working groups
- Design and steward the Customer Advisory Board
- Build merchant feedback communities and executive engagement programs
- Integrate customer perspectives into product and commercial strategies