General Manager - Colombia

Skills

About the Role

You will lead ARQ's regulated entity in Colombia, acting as the accountable executive before local regulators and supervisory authorities. You'll drive the licensing process end to end, build the operational infrastructure needed to run legally and sustainably in market, and manage the entity's day-to-day operations. You'll oversee governance, internal controls, and operational processes while owning the local credit risk framework, ensuring lending activity stays aligned with regulatory expectations and ARQ's risk strategy. You'll partner closely with global legal, risk, operations, product, and compliance teams to keep policies and reporting consistent across the group.

Requirements

• 7+ years of experience in a regulated financial institution, fintech, or financial services environment, with direct exposure to licensing, operations, or risk management
• Hands-on experience working within local regulatory frameworks in your jurisdiction, including direct interaction with supervisory authorities
• Demonstrated ability to draft and operationalize risk, operations and compliance frameworks, including credit policy, AML/KYC controls, and operations
• Strong stakeholder management skills, particularly with regulators, external advisors, and internal legal and compliance teams
• Exceptional organizational ability and attention to detail, with a rigorous due diligence mindset suited to high-scrutiny regulatory environments
• Structured problem-solving and the ability to navigate complex processes and extract decisions from ambiguous situations
• High ownership mentality with proven ability to drive outcomes across long regulatory timelines

Responsibilities

• Own end-to-end operational management of the regulated entity, including AML, KYC and KYB, fraud, safeguarding, complaints, regulatory reporting, internal controls, customer support, and audit readiness
• Ensure full compliance with local laws, license conditions, and internal policies, maintaining a robust risk management and control framework
• Serve as the primary point of contact for local supervisory authorities, leading regulatory inspections, implementation tables, and audits
• Drive the entity through each stage of the regulatory approval timeline, from constitution approval through to go-live audit
• Draft, implement, and operate local credit and risk policies in line with regulatory frameworks and regulator expectations
• Own the local credit risk framework, including drafting and operationalizing credit policies and overseeing credit decisioning processes
• Maintain close coordination with global legal and compliance teams to ensure policies, controls, and reporting are consistent with local and group standards
• Manage the day-to-day operations of the regulated entity, including staffing, governance structures, and internal controls
• Act as the local signatory and board-level representative where required by the regulator or entity governance structure

Benefits

• Stock options
• Discretionary performance bonus
• Latest tools and technology